Frequently Asked QuestionsHow long does delivery take?Standard delivery takes 3 to 5 business days. Express courier delivery takes 1 to 2 business days. Please note that deliveries to outlying or rural areas may take an extra day or two.How much does shipping cost?Standard delivery is R99 for orders under R750. Shipping is completely free for all orders of R750 or more. Express courier delivery is available at a flat rate of R150.Which payment methods do you accept?We accept secure online payments via credit card, debit card, and instant EFT through our secure payment gateway at checkout.Do you ship across South Africa?Yes. We deliver to addresses all over South Africa using reliable courier services. We do not ship internationally at this stage.Can I track my order?Yes. As soon as your package is dispatched, we will send you a tracking link via email so you can follow its journey.What is your return policy?We offer a 14-day return window for items that are unused, undamaged, and in their original packaging. Please contact our support team to initiate a return.What should I do if my order arrives damaged?We package our items with great care. If your product arrives damaged, please contact us immediately with a photo of the item so we can arrange a replacement or refund.How can I contact customer support?You can reach us through our store contact page or email us directly at support@ftl-essentials.co.za. We aim to respond within 24 hours.